Q&A

Q. What is canvas?
A. Canvas is an extremely heavy-duty plain woven fabric used for making  sails, tents, marquees, backpack, and other items for which sturdiness is required. It is also popularly used by artists as a painting surface, typically stretched across a wooden frame. It is also used in such fashion objects as handbags and shoes. Normally 100% from the cotton plant and nowadays mixed with polyesters and other man made fibres.

Q. What material should I use for outdoor BBQ covers or table covers?
A .We highly recommend Commander, Surlast or WeatherMax  as it is lightweight, waterproof and has a UV protector in it.  However, there is a cheaper option, Cortex, which is still waterproof and strong but will fade over time.

Q. What is the best material for making a lightweight tent fly and can you make this for me?
A. Ripstop Nylon with a 1500mm PU coating on the back.  We have been making tent flys with this for 30 years and can quote if you want us to make it.


Q.   How do you shorten an open ended zipper?
A. Easy – measure from the bottom and cut, turning over and stitching into the product.

Q. Putting on a slider
A.  From the front hold evenly ans split the coil or vislon YKK Zipping         

Q.  Can you ship to Australia?
A. Yes – please email us your order and we will confirm shipping cost.  Payment can be made by Visa, Mastercard or direct credit once we have confirmed freight.

Q.  Can Dynaproof waterproof my nylon tent?
A. No, Dynaproof is a water-based waterproofing for canvas goods only, such as canvas family tents, large canvas truck covers, canvas horse covers.  For nylon tents we sell and recommend Silicone Water-guard. (LINK)

Q.Should I bring my Planosol or Sunbrella outdoor furniture inside over the winter.
A. Yes.  To increase the life of all outdoor materials we recommend covering them or storing them over the winter months.  We can make outdoor furniture covers for you.


Q: Is it true that some Sunbrella colors fade faster than others?
A: Some colors are not as resilient as others since some pigments are stronger than others. That being said, all of our colors carry the same warranty – awning and marine fabrics have a 10 year limited warranty and upholstery fabrics have a five year limited warranty.  Our Weatherometer testing simulates the effect of weather on the fabric and we provide that information to our fiber suppliers, requiring them to constantly look for the best pigment available.  We are confident that your Sunbrella fabric will look beautiful for years to come – no matter the color – because we do extensive testing to ensure it can stand up to Mother Nature and everyday living.


Q.  What is the best way to get a fast quote over the phone?
A. We’ve all got iPhones or grandchildren with iPhones.  Email us a picture so we can get a visual and we will give you an idea straight away if we can do it and how much it will cost.

Q.. I am not happy finishing my sale 'online'.  I would like to touch and feel the canvas products before I shop online, how can you help me.
A. Our new warehouse is open from 9am to 4pm so you are welcome to call in OR we can post samples in the mail.  Email us your address and which products you are interested in. 

Q  I have got a large outdoor area and would like squabs.  Can you come and do a measure and quote?
A. Yes, please email your contact details and we will make a time to visit you.  This applies to the Auckland area only.   If you are outside this area, email through your measurements with a picture and we can go from there.

Q .Did your company used to be Canvas City on Hobson & Cook Street. 
A. Yes and we are still family owned Company

Q. How much does Cotton Duck Canvas shrink?
 A. Depending on the weight, but allow 3 to 4% shrinkage.

Q. Can I use Cotton Duck artist canvas as a loose canvas and not stretch my artwork.
A. Yes you can but we recommend using 15oz cotton duck as the weight of this canvas will sit a lot better.

Q. What’s the widest Artist canvas you sell?
A.  In Cotton Duck Canvas it is 1830mm and in our Preprimed range it is 12oz at 2100mm. 

Q. What are the rolls lengths of Cotton Duck artist canvas and Preprimed Canvas
A. Most Cotton Duck roll lengths are around 50m and Preprimed artist canvas are 30m to 50m.  We offer rolls in 10metres at a discounted rate. 

Q. Can Jute and Hessian be used for art work?
A. Yes Jute and 18oz Hessian are used by artists all over NZ.
 
Q. What is the difference between QDF Foam and Standard Foam
A. Quick Dry Foam has large open pores than let the water drain and air circulate which means you can use your furniture a lot sooner after it has been wet than if you just had standard foam.  It also has anti-microbal protection which prohibits mould and fungus growth inside your squabs and cushions even when left outdoors.
 
Q. How do I place and order
A. Easy, hit buy now and follow the prompts

Q. How can I pay?
A. We accept Visa and Master cards, direct credit or cash.

Q. Can I return my purchase
A. Yes, we offer your.money back on any faulty products.

Q. Do you ship internationally?
A. Yes, email us your request and we will quote on freight.

Q. Do you have a mailing list
A. Yes, see the Home page of the website, we mail out every four weeks with Tec spec's on our products and specials.

Q. Do you have retail store?
A. You are on it - You are welcome to visit the warehouse.